How can we help?

Our games

There are 31 games in the Wild Floors building, one per floor, and we made every single one. They live on our own server and open inside our pages, so there's nothing to install.

• Free, always: no game has a price, a membership or a paid add-on.
• No profile required: each game starts straight away whether you're logged in or not. A profile adds a saved coin balance, a level and a daily bonus.
• Pretend money: coins exist only for fun. They can't be bought, sold, transferred or cashed out.
• Works anywhere: play on a phone, tablet or computer in a modern browser. Full screen gives the best view.

Profiles, coins and levels

• Signing up: use your email and a password, or your Google account. You must be 18 or over, and we ask for a UK mobile number.
• Starting coins: every new profile gets 50,000 coins.
• Daily bonus: claim 10,000 free coins from My profile once every 24 hours.
• Levels: opening a game while logged in earns 10 XP (each game counts once per 30 minutes). There are 10 levels from Lobby Guest to Rooftop Legend, and each one adds 5,000 coins.
• Lost your password? Send the contact form with "I forgot my password" and we'll get you back in.

How we protect your login and details

Your profile is handled entirely by our server. It isn't stored in your browser and it never appears in a public table or listing.

• Private storage: each profile is saved as its own protected file inside a folder that's closed to the web. Browsers can't open or list it, and the file itself refuses to load if anyone tries. We don't use a public-facing database, and no profile data, tables or queries are shown anywhere on the site.
• Password hashing: before saving, your password is run through PHP's built-in bcrypt hashing. It can't be reversed, not even by us.
• Session protection: logging in gives your browser a single essential session cookie. Scripts can't read it (HttpOnly), it only travels over HTTPS (Secure), it uses SameSite protection, and it's swapped for a fresh ID every time you log in.
• Brute-force lock: after five wrong passwords in a row, logging in to that profile is blocked for 15 minutes.
• Google check: when you use Google, our server confirms the sign-in token with Google before accepting it. We receive only your name, confirmed email and Google account ID.
• No payment data: we never ask for or keep card or bank details. There's nothing to pay for.

How our forms work

Every form on Wild Floors (sign-up, log-in, contact and Player Care) is processed by our server.

• Your browser sends the form to us over an encrypted HTTPS connection.
• The server checks the details, then saves your profile or sends your message.
• Contact and Player Care messages are emailed from our server to our team inbox through an authenticated mail service, with your address set as the reply-to so we can answer you directly.
• A private record of each submission is kept in a protected log on the server (passwords are never written to it). It can't be reached from the web and is removed once it's no longer needed.
• Invisible spam traps stop bots without any puzzles for you to solve.

Our policies in brief

Fixing common problems

• A game won't open: tap Restart above the game, check your connection and update your browser. Ad blockers and script blockers can sometimes interfere.
• I can't log in: make sure you're using the same method you signed up with (email or Google). After five failed attempts, wait 15 minutes.
• My coin total looks off: balances are saved on our server. Try logging out and back in, and if it's still wrong, let us know.
• The age question keeps coming back: your browser may be blocking site storage, for example in private mode. Just confirm again.

Still stuck?

Use the contact form or the Message Player Care button at the foot of every page. A real person reads each message, usually within two working days.