Play safe
Free games should stay a good time. Here's what we do to help, and where to find support.
Updated: 9 November 2026
Keep it light
Wild Floors is free entertainment for adults. No real money changes hands and there's nothing to win, but any game can still eat into more time or headspace than you intended. A few habits help:
- Pick a finishing time before you start, and stick to it.
- Step away regularly. Our on-screen timer and hourly reminder are there to help.
- Avoid playing when you feel low, stressed or exhausted.
- Remember that winning a free game tells you nothing about real-money gambling.
When it stops being fun
- You regularly play for much longer than you meant to.
- You feel on edge or irritable when you can't play.
- You play to escape worries or bad moods.
- You find yourself thinking about real-money gambling to "win properly".
- People close to you have mentioned how much you play.
If that sounds familiar, think about taking a pause and talking to one of the services below.
Pause or limit your profile
Player Care can sort any of these for you. Open the form (available on every page) and choose the option you need:
- I'd like a break: we'll pause your profile for 24 hours, 7 days, 30 days or 6 weeks. You won't be able to log in until it's over.
- Limit my account: for example, switching off the daily bonus.
- Close my account: or do it yourself straight away from My profile.
A person handles every request, usually within one working day.
Built-in tools
- Time on site is shown in the footer of every page.
- Hourly nudge: a reminder appears every 60 minutes.
- Age check at the door and again at sign-up.
- Nothing to buy: there's no way to spend money anywhere on the site.
Keeping under-18s out
Wild Floors is strictly for adults aged 18 and over. If children use your device, switch on parental controls on the device or your broadband, and don't leave your profile logged in. If you believe a child has made a profile, tell us and we'll close it.
Free, confidential support
- GamCare · National Gambling Helpline: 0808 8020 133, free and open 24 hours. gamcare.org.uk
- BeGambleAware: information and support. begambleaware.org
- GAMSTOP: free self-exclusion from licensed online gambling sites in Great Britain. gamstop.co.uk
- Gamblers Anonymous UK: local support groups. gamblersanonymous.org.uk
- Samaritans: if things feel hard, call 116 123 for free, day or night.